Privacy Policy
Last updated: 5 September 2026
This Privacy Policy explains how Joe Electro Solutions collects and uses information submitted through the website contact and service enquiry form.
Information We Collect
When you submit a service enquiry, we may collect:
- Your name
- Phone number
- Email address
- Selected service type
- Service location or area, if provided
- Preferred service date, if provided
- Your message describing the requirement
- Your consent to be contacted about the enquiry
How Enquiry Information Is Used
We use enquiry information only to respond to your request, discuss service requirements, provide quotations where appropriate, and arrange requested electrical, AC or appliance services.
Submitting the contact form does not register you for marketing communications. The consent checkbox is limited to contacting you about the specific service request.
Email Delivery and Service Providers
Enquiry details are sent to Joe Electro Solutions business email through our website server and email delivery provider. This allows our team to review and respond to your request.
Security Measures
We use reasonable technical and organisational measures to help protect enquiry information, including server-side validation, rate limiting, spam controls and secure email delivery. No online transmission or storage method can be guaranteed to be completely secure.
Data Retention
We retain enquiry information only for as long as reasonably necessary to respond to your request, provide the requested service, maintain business records, and meet applicable operational or legal requirements.
Your Choices
You may contact us to request correction or deletion of enquiry information, subject to any records we are required to retain for legitimate business or legal purposes.
Anti-Spam and Security Controls
The website uses basic anti-spam and security controls such as form validation, honeypot protection and submission rate limits to reduce misuse of the contact form.
Contact Us
If you have questions about this Privacy Policy or your enquiry information, contact us at info@joeelectro.com.